Shipping & Returns
U.S. Shipping
KINONA ships anywhere in the US from our warehouse in Kentucky. Orders received after 12:00 PM EST will ship out the following business day.
Standard Shipping (2-7 business days) - FREE
Faster (2-3 business days*) - $7.95
Fastest (2 business days*) - $12.95
*Business days are Monday-Friday (excluding holidays). The number of days is measured from the time the product leaves the warehouse until the time of delivery.
You'll receive an email with your tracking record number when your order leaves our warehouse. You will be able to track your order all the way until delivery.
U.S. Returns
We want you to love what you purchased. If you are not 100% satisfied, please return your purchase in the original condition within 30 days of the original purchase date for a full refund. The return shipping is on us.
If you need an alternate size, visit the product page and select “Find Your Size” to utilize our Virtual Fitting Room. This tool will assist in finding your ideal fit.
Unfortunately, we cannot accept returns on international orders.
You have 2 convenient ways to return in the U.S. KINONA has partnered with Happy Returns, to make the return process easy.
1. Go to https://kinona.happyreturns.com/
2. Enter your order number and billing zip code.
3. You will be presented with your order history. Just select the product you wish to return.
4. Select a reason for your return and we will give you options for a refund.
5. Review and verify your selection and submit return.
6. After submitting your return, you have two options on how to return your item(s).
Return your item(s) by Mail.
Print out the return shipping label and affix it to your shipping box/mailer. Once your return is received and scanned from the carrier, a credit will be made to the original form of payment within 7 business days. You will receive a confirmation email once the return has been processed.
Return your item(s) in–person at a Happy Returns location.
Go to Happy Returns to find your closest Happy Returns Location. Bring the item(s) you wish to return. No box or receipt required. You will receive an immediate refund.
UPDATE: Starting January 4th, 2023, returns with 10 or more items will no longer be accepted at Return Bars. You can return these items by Mail by following the instructions above.